Coronavirus (COVID-19) update

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We are making sure we’re properly prepared in case conditions change.

Following updated government advice we are continuing to actively manage our response to COVID-19.

We’re making sure we’re properly prepared and have detailed plans in place to help minimise disruption to essential services. Based on the advice from the government, the NHS and Public Health England we have postponed public meetings and events; and have closed all community spaces, The Link and the Information Hub. The Joyce Dawson Way office is open and the opening times can be found here. 

Our top priority is the wellbeing and safety of residents and employees. If you feel unwell or are self-isolating and you need to cancel an appointment with Peabody or one of our contractors please telephone us on 0300 1233456, lines open: 8am–8pm, Monday to Friday.

If you need any other support or advice please take a look at our frequently asked questions or get in touch through the website or by phone rather than calling into an office.

For information on local information and services in the area, click here. You can find a list of resources for staying well and connected here.


From May 2021

We are now offering a full repairs and caretaking service.

Care and support

We're still providing essential care and support services, providing a vital lifeline to our customers and people in need in our communities. All services have been risk-assessed and infection control guidance is in place for staff, customers and visitors.

Community programmes

We will continue to deliver our community work online, although community centres remain closed. If you're struggling we can offer support directly or signpost you to local services. Find out more about this here.


6 January, 2021

Coronavirus update

Once again we find ourselves in a lockdown. For information about repairs and caretaking; care and support; and community programmes please click here.


16 October, 2020

The government has introduced a three-tiered system of Covid Alert levels in England.

From midnight on Friday 16 October London and Essex went into tier 2 restrictions. Along with the existing measures to stay safe, this now means no mixing between households indoors, although we can still meet outdoors in groups of up to six.

Following these changes, our repairs service will continue as normal, with all our teams following government guidance relating to social distancing and appropriate protective equipment.  We will continue to monitor the situation and will update these pages if we need to introduce any changes to the type of repairs we can respond to.

If we need to visit your home, please make sure you let us know if anyone in your household is unwell or self-isolating so that our engineers are prepared with the necessary protective equipment.

For more information, please click here.

20 May, 2020

To all Social Housing Residents

A letter from the Rt Hon Christopher Pincher MP, Minister of State for Housing.

The Rt Hon Christopher Pincher MP, Minister of State for Housing, has written an open letter to all social housing residents in England which brings together the advice and support that has been put in place at this time.

Click here to download the letter.

The letter covers:

  • Home maintenance and repairs
  • External maintenance and services
  • Gas checks and building safety
  • Information for people moving home and
  • Antisocial behaviour and domestic abuse

He also talks about the financial and emotional support available.

  • If you have a question about our services please contact us. We will be happy to help.

7 April, 2020

Some of our contractors are still working on various sites across Thamesmead. This is in line with the latest government and industry guidance which advises sites should remain open provided they can be operated safely. Contractors are changing their ways of working where needed, so that they can continue to work in line with this guidance. We are monitoring the Government response to the COVID-19 crisis daily and will respond to any updated guidance or requirements. This would include stopping any types of work if needed. We understand the immense pressure people are under in these uncertain and challenging times. So, we would ask members of the public to keep at least two metres away from our staff and contractors, and above all please be kind. If you have any concerns please contact us at [email protected]

6 April, 2020

We are continuing to follow government guidelines to limit the spread of Corona virus. Please remember to keep a safe distance of 2m away from people during your daily exercise in our parks. Please don't gather in large groups in our parks, use our communal playgrounds and ball courts.

1 April, 2020

Be kind to people delivering essential services to you

We're working hard to keep our essential services running and to help keep you safe. So, as well as carrying out essential repairs and important gas and fire safety work, you may see our teams and contactors busy cleaning estates and maintaining public spaces.

Please be kind and don’t directly challenge teams, they are doing their best to carry out this essential work in difficult circumstances. We’ve given our teams clear guidance on how to work safely and maintain a safe distance from other people. Some may be in protective clothing so that they can work safely.

All this is in line with the latest government advice, but if you do have any concerns then please get in touch with us here.

Thank you for your help and support as we respond to these challenges.

25 March, 2020

Protecting yourself and your community

The government has announced that everyone must stay at home to help stop the spread of coronavirus. You can only leave your home:

to shop for basic essentials

  • to do one form of exercise a day
  • for any medical need
  • to travel to and from work

Read more here.

24 March 2020

An update on our services

We are following government and public health advice in response to Coronavirus (COVID-19) outbreak. We’re working hard to protect critical services, support the most vulnerable and help keep people safe. We’re monitoring and adapting the way we work as things develop. Please bear with us, as this does mean that there is going to be a significant impact on our services for the time being.

Read more here.

22 March, 2020

We are continuing to follow government advice on how we can help reduce the spread of Coronavirus, so we're closing our playgrounds to help keep everyone safe.


Useful links


In some instances, we may ask you to tell us if you are self-isolating or have been diagnosed with the virus. For example, if you are asking us, or one of our repairs contractors, to visit your property We will only use this information for the purposes of ensuring the health, safety and wellbeing of our employees, contractors, and wider communities.

Our lawful conditions for processing this information are:
  • We have a legal obligation to ensure the health and safety of our employees/contractors; and
  • Substantial public interest

We won’t disclose this information to anyone else unless it is necessary to do so to comply with any of our legal obligations, or where there is a substantial public interest to do so. For example, we may have to approach Public Health England, or another relevant statutory body, for advice in some instances.

Please visit our full privacy notice to find out more information about how to exercise your rights or what to do if you have any concerns about the use of your data.