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Account Manager

  • Sidcup
  • 25000 - 30000
  • Full time
  • Closing date: 15/09/2019
  • ITRM Ltd


Job Specification – Account Manager




Your Responsibilities


As an Account Manager your role will include the following responsibilities:


            Winning and securing new business from existing clients;


            Upselling services & products;


            Retention of client accounts;


            Developing long term trusted relationships with clients;


            Co-ordination of sales administration/database/quoting;


            Preparing client proposals and report documents;


            Account Managing existing and new ITRM clients to ensure services required are delivered both face to face and over the phone;


            Integration with technical departments – being a central point of contact for queries, new business, ongoing contracts etc.


            Achieving your client and team goals;


            Arranging meetings with clients, presentation and proposals as required for continuance of existing and winning new business.


            Negotiation of contacts, services and new business. Using your sales and marketing skills to influence decisions, in an ethical and professional manner.


            Providing value added service, ensuring the absolute highest of standards at all times.


            Maintaining data integrity on ITRM corporate databases in line with the Data Protection Act.


            Keeping abreast of technical and industry information - analysis of your market area, keeping up with and reporting on industry fluctuations, market conditions and competitor activity.




Key-Result Areas


                  Achieving sales targets.


                  Retention of client accounts.


                  Activity within client accounts.




Responsible For:


                  A pool of dedicated accounts.






Job contacts within ITRM:


The Consultant will have to deal with:


            Managers and Directors of ITRM and their staff.




Outside ITRM:


            Managers and Directors of External Clients and their staff.


            Support companies & Suppliers.




Technical Experience:


Demonstrate a working knowledge or understanding of the following:




            Experience using MS Office & Internet Explorer


            Excellent customer services skills


            Account Management skills


            Sales Skills


            Excellent telephone manner






            IT infrastructure/hardware/software knowledge


            Good overall knowledge: Excel, PowerPoint


            Good typing skills: 45WPM +




Professional Experience:




            At least 3 years’ experience of working within a sales or account management role.




            2 years+ experience of working within a corporate environment within a multi-tasked role.


            Experience working within an IT or Voice Services Organisation




Person Specification:


            Loyal/committed individual


            Self-motivated


            Access to own vehicle required


            Self-starter


            Exceptional service delivery and customer service skills


            Ability to learn new skills quickly and efficiently


            Professional and reliable individual


            Calm, helpful and efficient under pressure


            Excellent Co-ordination, Organisational Skills and able to work to tight deadlines


            Very good written and spoken English


            Team player


            Pro-active


            Smart and presentable appearance


            Confidence when dealing with people



Commission is payable in addition to basic salary 

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