Job Specification – Account Manager

Your Responsibilities

As an Account Manager your role will include the following responsibilities:

            Winning and securing new business from existing clients;

            Upselling services & products;

            Retention of client accounts;

            Developing long term trusted relationships with clients;

            Co-ordination of sales administration/database/quoting;

            Preparing client proposals and report documents;

            Account Managing existing and new ITRM clients to ensure services required are delivered both face to face and over the phone;

            Integration with technical departments – being a central point of contact for queries, new business, ongoing contracts etc.

            Achieving your client and team goals;

            Arranging meetings with clients, presentation and proposals as required for continuance of existing and winning new business.

            Negotiation of contacts, services and new business. Using your sales and marketing skills to influence decisions, in an ethical and professional manner.

            Providing value added service, ensuring the absolute highest of standards at all times.

            Maintaining data integrity on ITRM corporate databases in line with the Data Protection Act.

            Keeping abreast of technical and industry information - analysis of your market area, keeping up with and reporting on industry fluctuations, market conditions and competitor activity.

Key-Result Areas

                  Achieving sales targets.

                  Retention of client accounts.

                  Activity within client accounts.

Responsible For:

                  A pool of dedicated accounts.

Job contacts within ITRM:

The Consultant will have to deal with:

            Managers and Directors of ITRM and their staff.

Outside ITRM:

            Managers and Directors of External Clients and their staff.

            Support companies & Suppliers.

Technical Experience:

Demonstrate a working knowledge or understanding of the following:

Essential

            Experience using MS Office & Internet Explorer

            Excellent customer services skills

            Account Management skills

            Sales Skills

            Excellent telephone manner

Desirable

            IT infrastructure/hardware/software knowledge

            Good overall knowledge: Excel, PowerPoint

            Good typing skills: 45WPM +

Professional Experience:

Essential

            At least 3 years’ experience of working within a sales or account management role.

Desirable

            2 years+ experience of working within a corporate environment within a multi-tasked role.

            Experience working within an IT or Voice Services Organisation

Person Specification:

            Loyal/committed individual

            Self-motivated

            Access to own vehicle required

            Self-starter

            Exceptional service delivery and customer service skills

            Ability to learn new skills quickly and efficiently

            Professional and reliable individual

            Calm, helpful and efficient under pressure

            Excellent Co-ordination, Organisational Skills and able to work to tight deadlines

            Very good written and spoken English

            Team player

            Pro-active

            Smart and presentable appearance

            Confidence when dealing with people

Commission is payable in addition to basic salary