Job Specification – Account Manager

 

 

 

Your Responsibilities

 

As an Account Manager your role will include the following responsibilities:

 

            Winning and securing new business from existing clients;

 

            Upselling services & products;

 

            Retention of client accounts;

 

            Developing long term trusted relationships with clients;

 

            Co-ordination of sales administration/database/quoting;

 

            Preparing client proposals and report documents;

 

            Account Managing existing and new ITRM clients to ensure services required are delivered both face to face and over the phone;

 

            Integration with technical departments – being a central point of contact for queries, new business, ongoing contracts etc.

 

            Achieving your client and team goals;

 

            Arranging meetings with clients, presentation and proposals as required for continuance of existing and winning new business.

 

            Negotiation of contacts, services and new business. Using your sales and marketing skills to influence decisions, in an ethical and professional manner.

 

            Providing value added service, ensuring the absolute highest of standards at all times.

 

            Maintaining data integrity on ITRM corporate databases in line with the Data Protection Act.

 

            Keeping abreast of technical and industry information - analysis of your market area, keeping up with and reporting on industry fluctuations, market conditions and competitor activity.

 

 

 

Key-Result Areas

 

                  Achieving sales targets.

 

                  Retention of client accounts.

 

                  Activity within client accounts.

 

 

 

Responsible For:

 

                  A pool of dedicated accounts.

 

 

 

 

 

Job contacts within ITRM:

 

The Consultant will have to deal with:

 

            Managers and Directors of ITRM and their staff.

 

 

 

Outside ITRM:

 

            Managers and Directors of External Clients and their staff.

 

            Support companies & Suppliers.

 

 

 

Technical Experience:

 

Demonstrate a working knowledge or understanding of the following:

 

Essential

 

            Experience using MS Office & Internet Explorer

 

            Excellent customer services skills

 

            Account Management skills

 

            Sales Skills

 

            Excellent telephone manner

 

 

 

Desirable

 

            IT infrastructure/hardware/software knowledge

 

            Good overall knowledge: Excel, PowerPoint

 

            Good typing skills: 45WPM +

 

 

 

Professional Experience:

 

Essential

 

            At least 3 years’ experience of working within a sales or account management role.

 

Desirable

 

            2 years+ experience of working within a corporate environment within a multi-tasked role.

 

            Experience working within an IT or Voice Services Organisation

 

 

 

Person Specification:

 

            Loyal/committed individual

 

            Self-motivated

 

            Access to own vehicle required

 

            Self-starter

 

            Exceptional service delivery and customer service skills

 

            Ability to learn new skills quickly and efficiently

 

            Professional and reliable individual

 

            Calm, helpful and efficient under pressure

 

            Excellent Co-ordination, Organisational Skills and able to work to tight deadlines

 

            Very good written and spoken English

 

            Team player

 

            Pro-active

 

            Smart and presentable appearance

 

            Confidence when dealing with people

 

 

Commission is payable in addition to basic salary